Contact support
Email is the fastest way to reach us. We typically respond within 48 hours, often sooner. Include your device type (iPhone / Android) and a description of the issue.
support@Typical response: within 48 hours
Common questions
My game progress didn't restore after reinstalling. How do I get it back?
Your progress is saved to your account in the cloud. Open the game and sign in with the same account you used before. Your orchard, inventory, and progression should restore automatically. If it doesn't, email us from the address you signed up with and we'll look into it.
I was charged for a purchase but didn't receive the coins.
Coins can take a moment to arrive after the store confirms a purchase. Open the Account tab and tap Claim Pending Rewards; any coins that are waiting will be added. If they still haven't arrived, email us with your order number and we'll sort it out. For refund requests, see the purchase issue note below.
How do I delete my account and data?
In the game, open the Account tab and tap Delete Account. This permanently deletes your account, orchard, coins and progress right away (purchased coins are not refunded). If you can't open the game, email us at support@longwatchentertainment.com from the address on your account with "Delete my account" in the subject line. We'll permanently delete your player data within 30 days and confirm by email. Records of in-app purchases are kept for accounting and refunds; see the Privacy Policy.
I found a bug or something that seems wrong with the game economy.
Please tell us. Founder's Plot is a solo project and you're talking to the developer. Specific bugs, economy exploits, and anything that seems off are genuinely useful. Email a description from the address you signed up with, and we'll investigate.
I have feedback or a feature request.
We read everything. Email works, or join the community on Discord where feature requests are discussed openly. Some of what ships in updates came directly from player suggestions.
Purchase refunds
We are not able to process refunds directly: all purchases are handled by Apple or Google. To request a refund:
iOS: Visit reportaproblem.apple.com and find your Founder's Plot purchase.
Android: Visit play.google.com/store/account/orderhistory and request a refund on the order.
If you have trouble with the refund process, email us and we'll do our best to assist.