Contact support
Email is the fastest way to reach us. We typically respond within 48 hours, often sooner. Include your device type (iPhone / Android) and a description of the issue.
support@longwatchentertainment.comTypical response: within 48 hours
Common questions
My game progress didn't restore after reinstalling. How do I get it back?
Your progress is saved to your account in the cloud. Open the game and sign in with the same account you used before — your orchard, inventory, and progression should restore automatically. If it doesn't, email us with your player ID (found in Settings → Account) and we'll look into it.
I was charged for a purchase but didn't receive the coins / Season Pass.
Tap Restore Purchases in the in-game shop (Settings → Purchases → Restore). This reconnects your purchases to your account. If the issue persists after restoring, email us with your order number and we'll sort it out. For refund requests, see the purchase issue note below.
My invented product was rejected. Can I appeal?
Yes. Email us with the product description you submitted and we'll review it manually. The AI evaluation system is designed to be fair, but it's not perfect — if you believe a rejection was in error, we'll take another look.
My product expired while I was away. Is there any way to recover it?
Products that have entered the warning period (14 days before expiry) can be rescued by the community for 50 Founder Coins. Once a product has permanently expired, it cannot be restored automatically. Email us if you believe the expiry was caused by a notification failure on our end — we'll review your case.
How do I delete my account and data?
Email us at support@longwatchentertainment.com with "Delete my account" in the subject line. We'll permanently delete your player data within 30 days and confirm by email. Note that this also removes your invented products from the marketplace, which will terminate any active licenses.
I found a bug or something that seems wrong with the game economy.
Please tell us. Founder's Plot is a solo project and you're talking to the developer. Specific bugs, economy exploits, and anything that seems off are genuinely useful — email a description and your player ID and we'll investigate.
I have feedback or a feature request.
We read everything. Email works, or join the community on Discord where feature requests are discussed openly. Some of what ships in updates came directly from player suggestions.
Purchase refunds
We are not able to process refunds directly — all purchases are handled by Apple or Google. To request a refund:
iOS: Visit reportaproblem.apple.com and find your Founder's Plot purchase.
Android: Visit play.google.com/store/account/orderhistory and request a refund on the order.
If you have trouble with the refund process, email us and we'll do our best to assist.